Tuesday 24 April 2007

Dear Toshiba

It's really annoying to be sent a customer satisfaction survey that doesn't work - it gives a server error when I press submit. Not very professional.

And the incentive - to be entered in a draw for a 1GB flashdrive with the rule that entries must be received by 31 Jan 2007 - not very professional either. And it makes you look like cheapskates too. A 1GB drive must be worth about £4. I bet each completed response costs you 5 - 10 times that.

The URL for the survey (www.c-f-1.com) resolves to Communicator Corp. Is Communicator Corp responsible for your malformed website alert messages too? These come as a string of html but aren't interpreted properly (MIME type needed?). Not even the hyperlinks work - they have to be cut and pasted into a browser.

The good news is that the equipment is much better than the marketing and customer satisfaction malarkey would suggest.

Monday 2 April 2007

Report phishing attempts

Fed up with phishermen? If you're a customer of a UK bank, and assuming you spotted the bogus e-mail before you clicked a link and compromised your bank accounts, there's a way to fight back. Give the banks the information they need to close the scams down! Some banks use an umbrella method such as BSO, others have their own arrangements. In either case, the sooner they hear from the public, the sooner action can be taken. The list below shows reporting contacts for fraudulent e-mail attempts.
BankSafe Online (operated by APACS*): reports@banksafeonline.org.uk
Anti-Phishing Working Group (APWG):reportphishing@antiphishing.org
Halifax Bank/HBOS:onlineemailinvestigations@hbosplc.com with the subject 'Report'
HSBC:Gives links to APWG and BSO
Lloyds TSB:EmailScams@lloydstsb.co.uk
Nationwide Building Society:phishing@nationwide.co.uk
Royal Bank of Scotland:digitalbanking@rbs.co.uk
Abbey National:E-Banking helpdesk on 0845 600 4388, open 7am-11pm, seven days a week
Clydesdale Bank:links to APWG
Yorkshire Bank:links to APWG
Northern Bank:links to APWG

Forwarding your suspect email

Select the suspect email (don't double click to open it), right click and select the Forward action, and send it to the appropriate email address

Attaching the suspect email to a new email

Create a new email in your PC or Mac based email software, and drag and drop the suspect email from your inbox into the body section of the new email. Please note that this method will not work for web based email services e.g. Hotmail, Yahoo! Mail etc.

*APACS is the UK trade association for payments and for those institutions that deliver payment services to customers.